AVi warranty
#1
Can anyone clarify the warranty position on AVi products now please? 

I was under the belief that the warranty was 2 years and linked to the order number for the speakers? 

However, on one of the dealer websites I looked at I'm sure it said the warranty was 5 years. 

Is it simply that (historically) directly purchased products were/are guaranteed for 2 years, but (now and moving forwards) dealer supplied products benefit from a 5 year warranty?

I've never had an AVi product fail, so I'm not overly concerned, but it would be good to know one way or the other. 

Also, I believe that the warranty was effectively 'on the product' so would continue even in the event of the speakers being sold on during the warranty period.... Is that still the case? 

I might have got this completely wrong, but thought it was worth seeking clarity following the events of this week  Big Grin
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#2
good point ! I'd like to know that too Idea

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#3
I will ask tomorrow.
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#4
(2017-02-23, 19:54:26)@dBerriff Wrote: I will ask tomorrow.

Brilliant, many thanks Cool
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#5
Just to add to this, the enclosed..... 'product literature' says that AVi products are guaranteed for two years, but also that faulty products should be returned at the buyers expense to the old Nailsworth address.

In fact, the address on the front for AVi is also still the old Nailsworth address. I would think this whole document could now do with a review as surely, in the first instance, someone who purchased through a dealer should go back to the dealer? Not sure on this, but thought this was part of the benefit of buying through a dealer network?
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#6
Not being critical, just trying to be helpful
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#7
(2017-02-25, 10:18:31)true-blue Wrote: Just to add to this, the enclosed..... 'product literature' says that AVi products are guaranteed for two years, but also that faulty products should be returned at the buyers expense to the old Nailsworth address.

In fact, the address on the front for AVi is also still the old Nailsworth address. I would think this whole document could now do with a review as surely, in the first instance, someone who purchased through a dealer should go back to the dealer?  Not sure on this, but thought this was part of the benefit of buying through a dealer network?

I agree entirely that the whole presentation side of AVI needs an update to get to the other side of this transition period.

I accept that you are not meaning to be critical but for those of you looking in on this, true-blue's speakers were amongst the last to be supplied direct to the UK market. There is one final direct sale that I am chasing up for the buyer, but after that all UK sales will be through dealers.

I am just the messenger in all this and I will pass on your observations.
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#8
Any news on the warranty duration of existing purchases.?
And more importantly, if the warranty can be transferred to second hand buyers.
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#9
Good points. I will remind Martin that he was going to issue a statement.
Then you ask why I don't live here, Honey, I gotta think you're really weird. 
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#10
This reflects current status I believe http://europa.eu/youreurope/citizens/con...dex_en.htm
I love all people in equal measure. Give or take.
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#11
http://avihifi.org/bb/showthread.php?tid=13
Then you ask why I don't live here, Honey, I gotta think you're really weird. 
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#12
As there's no mention of "third party rights" and these need to be explicitly granted, it would seem the warranty for this type of sale is non-transferable. Correct?
I love all people in equal measure. Give or take.
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#13
I have agreed with Martin Hill to release his announcements. Beyond that I have no authority to speak for AVI and as I am not a legal expert I am not going to be drawn into saying any more either. In due course we will be able to get these questions answered on avihifi.org.
Then you ask why I don't live here, Honey, I gotta think you're really weird. 
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#14
No idea why the negative comment on being drawn into something. Simply repeating pritk's question pertaining to the transferability, which only mere moments ago was part of the 'good points'.
I love all people in equal measure. Give or take.
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#15
There is no negativity. As I have been asked to promulgate company announcements I judge it necessary to be quite careful about what I say.
Then you ask why I don't live here, Honey, I gotta think you're really weird. 
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#16
Wasn't drawing you into saying more than you know 's'all.
I love all people in equal measure. Give or take.
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#17
It was a general statement, not aimed at anyone. As soon as I am given hard information I post it and I was simply reminding everyone of the position I am in. Anything else would be speculation.

I think I can safely add that Martin Hill has every intention of looking after his loyal customers in the way that most of us would want. That he has made clear to me.
Then you ask why I don't live here, Honey, I gotta think you're really weird. 
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#18
Any info?
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#19
any info please?

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#20
I will ask again.
Then you ask why I don't live here, Honey, I gotta think you're really weird. 
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#21
Surely anyone who's worried can email either of the Martins
Some days it just isn’t worth the hassle of chewing through the restraints......
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#22
As far as I'm aware the guarantee hasn't changed from two years return to base defective materials or workmanship. I don't see why it should unless they decide to extend it, the bloody things almost never go wrong, so it wouldn't be a hardship.
Some days it just isn’t worth the hassle of chewing through the restraints......
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#23
With an international dealership network, I'm hoping it won't just be return to base. A dealer in Japan would put my mind at rest :-)
MacBook Pro > Squeezebox Touch > ClAudio Transient MKII > CIAudio PLC1 MKII Preamp > AVI DM5 > Yamaha HS8S subwoofer
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